Privacy Policy

1. Introduction

LEADER SHOES SRL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR) and Italian data protection laws.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number)
• Company name and business information
• Account credentials (username and password)
• Order and payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process your orders and manage your account
• To communicate with you about our services
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and ensure security
• To send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our contractual obligations
• Legitimate Interests: For business operations and service improvements
• Consent: For marketing communications and optional services
• Legal Obligations: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Payment processors for order fulfillment
• Shipping and logistics partners
• Legal authorities when required by law

All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage and encryption
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a reasonable period thereafter.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR requirements.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.